Refund and Cancellation Policy
Version 3.0 · Effective July 31, 2026
The short version
- Training programs are final sale. They unlock the moment you buy, so we cannot take them back.
- Your membership is $9.99 a month and you can cancel it yourself in the app in two taps. Cancelling stops all future charges.
- Monthly charges are nonrefundable. We show you your exact first charge date at checkout and email you a reminder 7 days before it lands.
- Apparel and gear can be returned or exchanged within 14 days.
Section 1
Training Programs and Meal Plans
All sales of training programs, coaching plans, and custom meal plans are final. These are digital products that unlock the moment you purchase, so we cannot accept returns or issue refunds.
Programs are sold individually and are not exchangeable. The Home and Gym versions of a program are separate products, and buying one does not entitle you to the other.
If the app is not working, if you cannot access something you paid for, or if you were charged twice, that is not a refund question, it is a support question. Email wecare@thegoodfitness.com and we will fix it.
Section 2
Your Monthly Membership
How it works
Your program purchase includes a period of membership access at no extra cost. The length of that period depends on the plan you bought and is stated on your checkout screen and in your purchase confirmation email. When it ends, membership continues at $9.99 per month until you cancel.
The $9.99 covers your whole account: every program you have purchased, the standard meal plan, and the cardio guides. It is charged once, not once per program.
You will never be surprised
We send you a purchase confirmation with your first charge date, a reminder email at least 7 days before that first charge, and a receipt after every monthly charge. Every one of those includes a cancellation link.
Please keep your email address current in your account settings so these reach you.
Section 3
How to Cancel
Two taps, any time
Settings → Membership → Cancel Membership.
Cancellation takes effect immediately. No further charges are made. You will not be asked to call anyone, speak to anyone, or explain why.
If you would rather we handle it, email wecare@thegoodfitness.com and we will cancel for you and confirm by email within 2 business days.
If you paid through PayPal, cancelling in our app also cancels your billing agreement. You can additionally cancel it directly in your PayPal account under Settings, then Payments, then Automatic Payments.
If you ever subscribed through the App Store or Google Play, you must cancel through that store's subscription settings. We cannot cancel a store managed subscription for you, and refunds for those purchases are handled by Apple or Google under their own policies.
Section 4
What Happens After You Cancel
- Your membership stays active for the rest of the monthly period you already paid for, then ends.
- You are not charged again.
- The amount already paid for the current period is not refunded and is not prorated.
- Your purchased programs stay in your account permanently. If you restart your membership later, everything unlocks again exactly as you left it.
Section 5
Refunds on Monthly Charges
Monthly membership charges are nonrefundable. Cancelling stops all future charges. The amount already paid for the current period is not refunded and is not prorated.
Four notices before your first charge
You see your exact first charge date on the checkout screen. You confirm it with a separate checkbox before you pay. It is repeated in your purchase confirmation email. And we email you a reminder 7 days before it lands.
Between those four notices, no monthly charge should ever come as a surprise. If yours did, tell us at wecare@thegoodfitness.com and we will look at what went wrong on our end.
If something did go wrong on our end, a double charge, a charge after you cancelled, or a technical problem that kept you out of the app, that is not a refund question, it is a support question. Email us and we will make it right.
Section 6
Before You Contact Your Bank
Please email us first
If you see a charge you do not recognize, email wecare@thegoodfitness.com before filing a dispute with your bank or with PayPal. Include the date and the amount. We respond within 2 business days and resolve almost everything within 5.
Your charge appears on your statement as GOODFITNESS.COM.
Filing a chargeback or a PayPal dispute on a charge you authorized costs us the full amount plus a processor fee even when the charge was correct, and it takes months to resolve. Emailing us takes a day.
If you file a dispute on an authorized charge instead of contacting us, we may suspend your account and revoke access to associated programs. This does not affect your right to dispute a charge you truly did not authorize.
Section 7
Apparel and Fitness Gear
Domestic orders
We offer a 14 day return and exchange window from the day you receive your item. Products must be unworn, unwashed, and in original condition and packaging. We reserve the right to refuse returns that show signs of wear.
Sale items
All sale items are final sale and cannot be returned or exchanged.
International orders
We do not currently offer exchanges internationally. We will refund to your original payment method once we receive your return.
Shipping
Customers are responsible for return shipping costs. To start a return, email wecare@thegoodfitness.com with your order number.
Section 8
Your Legal Rights
Nothing in this policy limits any refund or cancellation right you have under the consumer protection law of the state or country where you live. If your local law gives you more than this policy does, your local law applies.
Section 9
Contact Us
GOODFITNESS LLC
d/b/a Good Fitness
9795 NW 75th Ter, Doral, FL 33178
Email: wecare@thegoodfitness.com
Phone: (202) 335-3814
This policy is part of the Good Fitness Terms of Service.