Privacy Policy

Who We Are and Your Consent

This Privacy Policy describes the information that Good Fitness gathers from you, how we use and disclose that information, and the steps we take to protect it on our website, our mobile application, and our services (together, the “Service”).

Good Fitness is operated by GOODFITNESS LLC, a Florida limited liability company. When this policy says “we,” “us,” or “our,” it means GOODFITNESS LLC. We are the business responsible for the personal information described here.

This Policy is incorporated into and is subject to our Terms of Service. Capitalized terms not defined in this Policy have the meaning given to them in the Terms of Service.

Section 1

Information We Collect

1.1 Information you provide

When you use the Service, you may provide and we may collect personally identifiable information such as your name, email address, mailing address, mobile phone number, date of birth, photographs, and demographic information such as age, education, gender, interests, and location. You may provide this when you register for an account, make a purchase, use the Service, post User Content, interact with other users through communication or messaging features, or send us customer service requests.

1.2 Payment information

Billing information is processed directly by Stripe or PayPal. We never see or store your full payment card number. Their privacy policies govern the handling of your payment data.

1.3 Information from Meta platforms

We operate pages and automated messaging on Facebook, Facebook Messenger, and Instagram. If you interact with us there, or connect a Meta account to the Service, we collect account and access information for the purpose of connecting to the Meta application programming interface and authenticating your access to information on the Site and App.

We may store or log messages and information from your activity with Good Fitness on those platforms, and we may access past or archived messages between you and Good Fitness, including any nutritional data or other information you have entered. We may use certain personal information from your Meta account, such as your name, age, sex, and country, and other personal information that your privacy settings on that account permit us to access.

Your use of Facebook, Messenger, and Instagram is governed by Meta's own terms and privacy policy, not ours.

1.4 Health and fitness information

To provide the full functionality of the Service, we collect health, diet, nutrition, and exercise information you submit, including body measurements, body weight, progress photos, workouts completed, weights lifted, training history, food logs, dietary preferences and allergies, fitness goals, and pregnancy or postpartum status if you tell us. See Section 3, which governs this category specifically.

1.5 Connected health applications

Our Service may request access to health, diet, nutrition, and exercise information held in related applications such as Apple Health or Google Fit. We may use a third party service provider to facilitate that collection. We read only the categories you approve when you connect, and we do not store your account login information for those services.

1.6 Cookies and tracking technologies

We use technologies such as cookies, beacons, tags, pixels, and scripts (“Technologies”). Our partners, affiliates, analytics providers, and service providers may use the same and additional technologies. These are used to analyze trends, administer the site, track movement around the site, and gather demographic information about you and our user base. We may receive reports based on the use of these technologies on an individual or aggregated basis.

1.7 Log files

As is true of most websites and apps, we automatically gather certain information and store it in log files. This may include internet protocol (IP) addresses, browser type, internet service provider, referring and exit pages, operating system, device type and identifiers, application version, date and time stamps, crash and diagnostic data, and clickstream data. We may combine this automatically collected information with other information we collect about you to improve our services, our marketing, our analytics, and site functionality.

1.8 Local storage

Third parties with whom we partner to provide certain features, or to display advertising based on your browsing activity, may use local storage such as HTML5 to collect and store information. Various browsers offer their own management tools for removing HTML5 local storage.

1.9 Information from other sources

We may also obtain information, including personally identifiable information, from third parties and sources other than the Service, such as our partners or advertisers. We may also, at your direction, receive information from third party services that provide a mechanism to share information you have provided to them through an application programming interface. If we combine or associate information from other sources with personally identifiable information we collect through the Service, we will treat the combined information as personally identifiable information in accordance with this Policy.

We do not collect government identification numbers, Social Security numbers, or biometric identifiers.

Section 2

Health and Fitness Information

This section governs the health and fitness information described in Sections 1.4 and 1.5. Some state laws treat this as sensitive consumer health data even though we are not a health care provider and are not covered by HIPAA.

We collect it only to deliver the Service to you: to show you the right program, to track your progress, to generate meal plans, and to support you as a client.

We share it only with the service providers who host our systems and run the app, and only to the extent they need it to do that work under contract; and with anyone else only where you have given specific consent, or where we are legally required to.

Your separate consent

Before we collect health and fitness information beyond what is strictly necessary to run your account, we ask for your specific, separate consent inside the app. You can withdraw that consent at any time in Settings or by emailing wecare@thegoodfitness.com. Withdrawing it may limit features that depend on it.

Deletion

You can ask us to delete your health and fitness information at any time by emailing wecare@thegoodfitness.com. We will delete it, and instruct our service providers to delete it, within 30 days.

Disconnecting a health app

You can disconnect Apple Health, Google Fit, or any similar service at any time in Settings, and we stop reading new data immediately.

Section 3

Photos and User Content

Progress photos and other content you upload are stored securely and are accessible only to authorized Good Fitness staff who need them to support you.

You are solely responsible for the content you submit and you represent that you have the right to submit it, including the right to submit any photograph in which another person appears.

Section 4

How We Use Your Information

Your information is an integral part of our operations. We may use your personal data in the following ways:

• To operate, maintain, enhance, and provide you with the Service
• To personalize the features, performance, and support of the Service for your use
• To process payments and manage your membership and billing
• To send the billing notices described in our Terms: purchase confirmations, pre billing reminders, and monthly receipts
• To send administrative notifications such as security, support, or maintenance advisories
• To respond to your inquiries and support requests
• To send promotional or marketing information, newsletters, surveys, and offers, which you can opt out of
• To send SMS marketing communications, only where you have separately opted in
• To provide you with opportunities and functionality we believe would be of particular interest to you
• To improve the quality of the site, the app, and the Service
• To analyze, benchmark, and conduct research on user data and user interactions with the Service
• To detect, investigate, and prevent fraud, abuse, and payment disputes
• To address intellectual property infringement, right of privacy violations, or defamation issues related to User Content posted on the Service, or to send you promotional messages related to the Service and the activities of third parties we work with
• To share with our marketing partners and affiliated companies, including current and future entities associated with Good Fitness
• To comply with our legal obligations, resolve disputes, and enforce our agreements
• For other lawful business activities

Section 5

How We Share Your Information

We only share your personally identifiable information with third parties in the ways described in this Policy.

5.1 Publicly accessible areas

Any information, including personally identifiable information, that you voluntarily choose to include in a publicly accessible area of the Service will be available to anyone who has access to that content, including other users. You can control what you make publicly accessible by adjusting your account settings.

5.2 Service providers

We work with third party service providers for website and application development, hosting, maintenance, payment processing (Stripe and PayPal), email and SMS delivery, customer support tools, and analytics. To the extent necessary for these providers to complete their contractual obligations to us, they may have access to or process your personally identifiable information. These disclosures are made under terms comparable to this Policy, and recipients are limited to using the information for the purpose for which it was provided.

5.3 Aggregate and non identifying information

We make certain automatically collected and aggregate non personally identifiable information available to third parties to comply with reporting obligations, for business or marketing purposes, and to assist those parties in understanding our users' interests, habits, and usage patterns for programs, content, services, advertisements, promotions, and functionality available through the Service.

5.4 With your permission

With your explicit permission, we may make your personally identifiable information available to third parties for business or marketing purposes. If you later decide you no longer want it shared in this manner, you may opt out by contacting wecare@thegoodfitness.com.

5.5 Legal requirements

We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with state and federal laws including U.S. copyright law, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement activity.

5.6 Protection of rights

We reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to take precautions against liability; to protect us and others from fraudulent, abusive, or unlawful uses or activity; to investigate and defend ourselves against any third party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Service; or to protect the rights, property, or personal safety of us, our users, or others.

5.7 Business transfer

In the event that all or a portion of GOODFITNESS LLC or its assets are acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from users in connection with such merger, acquisition, sale, or other change of control. You will be notified by email or by a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have.

5.8 Advertising and analytics partners

On our website only, we use cookies and similar technologies that may share limited identifiers and browsing activity with advertising and analytics partners. Under California, Colorado, Connecticut, and similar state laws, this may count as a “sale” or “sharing” of personal information for targeted advertising. You can opt out. See Section 10.

Section 6

Cookies and Tracking

You can control the use of cookies at the individual browser level. You can set your browser to inform you when cookies are sent, or choose not to accept them. If you reject cookies you may still use our site, but your ability to use some features or areas may be limited, and your decision could limit access to some of the services and offers available.

Do Not Track. Our website does not currently respond to browser “Do Not Track” signals, because no common industry standard for those signals has been adopted.

We do honor the Global Privacy Control. If your browser or extension sends a GPC signal, we treat it as a valid request to opt out of the sale and sharing of your personal information for that browser.

Our mobile app does not use advertising cookies. You can limit ad tracking through your device's operating system settings.

Section 7

Text Messages

We collect your mobile number so we can set up your app access and match your purchase to your account. We will only send you marketing text messages if you separately opt in at checkout or in your account settings. That consent is never a condition of purchase, and we do not share your phone number with third parties for their own marketing.

If you opt in, message and data rates may apply and message frequency varies. Reply STOP to opt out, or HELP for help. Transactional messages about your account and billing are described in our Terms of Service.

Section 8

Third Party Services and Social Media

The Service may contain features or links to websites and services provided by third parties. Any personally identifiable information you provide on third party sites or services is provided directly to that third party and is subject to that third party's policies governing privacy and security, even if accessed through our site or app.

We are not responsible for the content, or the privacy and security practices and policies, of third party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties' privacy and security policies before providing them with personally identifiable information.

Our site includes social media features and widgets, such as share buttons and interactive mini programs. These features may collect your IP address and which page you are visiting, and may set a cookie to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.

Section 9

Your Privacy Rights

Everyone can, at any time

• Access and update profile information and preferences in the app
• Opt out of marketing emails using the unsubscribe link in our messages, and opt out of receiving marketing messages from us and from third parties at any time by contacting us
• Turn off push notifications at the device level or in the app settings page
• Reply STOP to opt out of marketing texts
• Delete your account in Settings, or by emailing us
• Ask us to delete your health and fitness information

Please note that while your changes are reflected promptly in active user databases, we may retain information you have submitted for a variety of purposes, including backups and archiving, prevention of fraud and abuse, analytics, compliance with our legal obligations, resolution of disputes, and enforcement of our agreements.

Depending on where you live, you may also have the right to

• Know what personal information we have collected, used, and shared, and receive a copy
• Correct inaccurate personal information
• Delete personal information we hold about you
• Opt out of the sale or sharing of personal information, and of targeted advertising
• Opt out of profiling that produces legal or similarly significant effects. We do not do this.
• Limit the use of sensitive personal information
• Not be discriminated against for exercising any of these rights

These rights currently apply to residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Nebraska, New Hampshire, New Jersey, Delaware, Iowa, Indiana, Tennessee, Minnesota, Maryland, Rhode Island, and Kentucky, among others. We apply them nationwide as a matter of policy.

Do Not Sell or Share My Personal Information

Use the link with that name in our website footer, or email us with the subject line “Do Not Sell or Share.” We will honor it for your account and, where a GPC signal is present, for that browser.

Authorized agents

You may designate an agent to submit a request. We will ask for written authorization and may verify directly with you.

Appeals

If we deny your request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” We will respond within 45 days with our decision and reasoning. If we deny the appeal, you may contact your state attorney general.

California specific disclosures

We do not sell personal information for money. We disclose the categories described in Section 1 for business purposes. In the past 12 months we may have shared identifiers and internet activity information with advertising partners for cross context behavioral advertising on our website. We do not knowingly sell or share personal information of anyone under 18. We do not use sensitive personal information for purposes beyond those permitted without an opt in.

Section 10

International Users

Good Fitness is available in many countries and our systems are hosted in the United States. If you choose to use the Service from the European Union, the United Kingdom, or any other region with laws governing data collection and use that differ from U.S. law, please note that you are transferring your personally identifiable information to the United States for storage and processing, and by providing your information you consent to that transfer, storage, and processing under the terms of our Terms of Service and this Policy.

If you are in the United Kingdom, the European Economic Area, or Switzerland, you have additional rights including access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with your supervisory authority. Our legal bases for processing are performance of our contract with you, your consent for health and fitness information and for marketing, and our legitimate interests in operating and securing the Service. To exercise any of these rights, email wecare@thegoodfitness.com.

Where we transfer personal information out of the UK or EEA, we rely on Standard Contractual Clauses or another approved transfer mechanism.

Section 11

How Long We Keep Information

We retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Section 12

Security

We use physical, managerial, and technical safeguards designed to improve the integrity and security of your personally identifiable information, including encryption in transit and at rest, access controls, and regular review of our systems and vendors. Payment card data goes directly to a PCI DSS compliant processor and is never stored on our systems.

We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach affecting your personal information, we may attempt to notify you electronically so that you can take appropriate protective steps, and we may post a notice through the Service. We will notify you and any required regulator to the extent the law requires. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Section 13

Privacy Settings and Public Content

Although we may allow you to adjust your privacy settings to limit access to your information, please be aware that no security measures are perfect or impenetrable.

We cannot control the actions of other users with whom you may choose to share your information. Therefore we cannot and do not guarantee that information you post on the Service will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.

You understand and acknowledge that, even after removal, copies of information you have posted may remain viewable in cached and archived pages, or if other users have copied or stored that information.

Section 14

Children

Protecting the privacy of young people is especially important to us. The Service is for adults. You must be at least 18 to create an account or make a purchase. We do not allow anyone under 18 to use the Service, we do not knowingly collect or maintain personally identifiable information from anyone under 18, and no part of the Service is directed to anyone under 18.

If you are under 18, please do not use or access the Service at any time or in any manner. If we learn that personally identifiable information has been collected from a person under 18, we will take appropriate steps to delete it.

If you are a parent or guardian and discover that your child under 18 has obtained an account on the Service, alert us at wecare@thegoodfitness.com and request that we delete that child's personally identifiable information from our systems.

Section 15

Changes to This Policy

Please revisit this page periodically to stay abreast of any changes to this Privacy Policy, which may be revised from time to time at our sole discretion. If we modify the Policy, we will make it available through the Service and indicate the date and version number of the latest revision.

In the event that modifications materially alter your rights or obligations, we will make reasonable efforts to notify you of the change before it becomes effective, for example by sending a message to the email address we have on file, or by generating a notice when you next access the Service. Any notice is considered delivered when sent to the email address on file, whether or not you open or receive it, and keeping that address current is your responsibility.

We keep an archive of prior versions and the dates each was in effect.

Section 16

Contact Us

Contact us with any questions or comments about this Privacy Policy, your personally identifiable information, our use and disclosure practices, or your consent choices: